The Dean Website. AKA The Exploded Micro-Family
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Category — China

As it is only possible to complain to Lufthansa by fax, here is a copy so it can be added to the growing voices of discontent

I will be sending a fax to Lufthansa here in China, presumably this will go the way of all other communications but as they provide no other option I will have to try this:
Lufthansa Customer Relation:  China
Name    Lufthansa German Airlines
Customer Service and Support Center
City    Shanghai
Zip Code    200021
Address PO    湖滨路222号, 卢湾区., 企业天地一号楼三搂, 14-21室.
Address    Department, SHA XR
Fax    + 86 21 6340 6698

Dear Sirs,

I wish to strongly complain about the attitude and service levels provided by Lufthansa and its flagship airport in Frankfurt. Like thousands of other passengers our luggage was stranded on the plane after we landed on the 19th of December 2010 as for reasons known only to LH the luggage was NOT/NOT taken off the airplane.
Information provided to us on the plane was not correct, information provided on the ground was not correct, staff was (apart from one really helpful woman at the baggage service desk who took the time to go with us to provide a replacement folding stroller) lazy or rude, or both.
We were told to contact LH in Shanghai to get compensation for items we had to purchase whilst our luggage was not delivered at our home.
Please investigate BRULH68005 – the missing item is a electric blue Quinny folding stroller that is most likely in Frankfurt.
Tag Number       LH549852
Tag Number       LH549853
Tag Number       LH549851
Despite three hours in Frankfurt on the way back your airport layout and inefficient (read lazy) staff meant that it was totally impossible to even find the Lufthansa Lost Baggage department. (finding the Frankfurt Aiport Lost Luggage department just earned us a “please fuck off and ask Lufthansa it is not our problem”, I add the please because they did not say “hau ab” but the meaning was the same: Es ist nicht unser Problem, bitte melden sie sich beim Lufthansa.)

Please find a thread started here:
short url:
This will give you all the background info you need.

I would appreciate a quick answer as I need the stroller for our baby and the replacement is for a six month baby not a four year old and you know the quality of the strollers you provide as replacements. Failing that I will have to purchase a new stroller and I will be billing you as per our rights.

Yours Faithfully,

Patrick Dean

Victor in the Quinny stroller

Victor in the Quinny stroller

January 5, 2011   2 Comments

Lufthansa’s disastrous handling of passenger luggage during the snowstorms 2010-12-19

Luggage lost, why is Frankfurt airport unable to have luggage delivered when onwards flights cancelled?

Arrived from Beijing on LH721 (Beijing-Frankfurt), 19-12-2010, during another snowstorm.
During the flight they announced dozens of cancelled flights, including our onwards flight to Brussels. Luckily I knew that it was possible to take the train so that was not too bad.
BUT – what on EARTH is Lufthansa doing? They KNOW that all the onwards flights are canceled, what the HELL are they doing NOT DELIVERING the bags to the baggage delivery area but leaving them on the plane? IN THE PLANE we were told:
– if your onwards flight is canceled please go to the baggage delivery area to collect your bags
– if you have a possibility to take the train, please go to DB (Deutsche Bahn) and you will get a ticket for free in exchange for your travel stub.
NONE OF THIS HAPPENED! It was a complete and utter ballsup! German infefficiency delivered with German efficiency! No effective communications with the passengers, rude staff (actually not rude, but worse, lazy), DB even ruder.
So we got home, but had to pay for tickets, supposedly it will be paid back. But the real problem is the luggage, WHERE IS THE LUGGAGE? Two 1/2 days later, nothing out there on the status website. A friend in Germany has had her luggage lost by Lufti. What kind of hope do we now have?

But why oh why could you not save everyone massive headaches and deliver the luggage? You have saved NOTHING doing that and just spread so much misery. Fellow passengers even worse off, one couple with three kids left weeping, no luggage, no nothing, no possibility of onwards travel, everything cut off and just left out there in the cold. Lufthansa you have lost so much street cred in this debacle you have a lot of work on your hands.

Please answer: what are you doing with the luggage? BRULH68005

This is linked with where I have posted the same.
More Christmas 2010 travel horror stories on the BBC website

December 22, 2010   1 Comment

Pictures from the 2008 Beijing Olympics (Men’s MTB race)

Finally, we get some Olympic pictures up!


The Czech Republic suffers on the course. Time for a beer 😛

Over 4 months after the actual event, here is the first batch, from the mens’ Mountain Bike competition. [Read more →]

December 23, 2008   5 Comments

More delayed musings on the state of eating (Chinese) in Beijing – and may the New Rat be a good one for you all!

I know there are zillions of places out there about eating in Beijing and how great it all is. So I keep on asking myself why is it that when asked ‘where do you want to go and eat tonight?’ I have *no answer*, I just don’t feel like there is anywhere that I can say – ‘yes let’s go there’. Nothing where you can eat reasonably good food, that is not more than 75 kuai/person (and let me tell you that this is a *lot* of money for most Beijingren who will eat for about 10 kuai or preferably less, usually max 20 kuai, including beer), that is not (ab)using oil that has been thrice recycled or taken from a sump, and where MSG and salt are used sparingly.

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February 16, 2008   3 Comments

Merry Christmas to all of you who come by here (and that includes all the robots as well :-)

Quick rant about our Xmas dinner at Feichang Thai (Very Siam) here in Beijing as it justs sucks to have to eat such fake thai when the place *was* so good in the past. Nothing is permanent here, and here is further proof of Beijing’s rapid descent *down* the culinary scales as people forgo authenticity in lieu of crass and in your face ‘trendyness’. It seems it is easier to make money selling crap wrapped up in gold leaf rather than making the effort of doing the real thing.

My wife asked me soon after we ordered ‘why are there so many dongbeiren serving us here?’ and it all clicked into place. I was the only paleface in the joint, last year it was full of them. It has changed its target clientele and is now aiming for the clueless hip ‘nouveau riche’ chinese and serves up Thai dishes that taste as if designed by a Dongbei chef. From the deep fried mandarin fish in sweet and sour sauce that looks and tastes exactly like a poor man’s song shu gui yu (but it ain’t cheap) to the Tom Yum soup that is tasteless and totally lacking in anything except maybe the name of the packet that it came out of to the masaman curry that is just totally weird and bears no relationship to the real thing. Oh and the ‘vietnamese spring rolls’ even had a layer of sugar to crunch on and no mint at all. Looked and tasted just like pillows. For 360 kuai per couple (and with only 1 beer! imagine how much if you buy drinks for two!) it is just a total waste of your money. Cool for dating clueless Dongbeiren though 😉 Looks nice, but it is all so shallow.

If you want real thai in Beijing, try somewhere else! (Purple Haze?)

December 25, 2007   2 Comments

Mediatemple is still there :-)

This site is getting very slow. This is nothing to do with the provider, but all to do with me. So far MT has proven pretty good for my current modest usage of it, in particular it allows much better customisation of the PHP/Apache interface, so you can actually use a php.ini or .htaccess file with most of the options. SSH access is great and works very well, only pity is I could not find a way to bulk FTP my old site across using the default MT tools.

Biedny Wiktoriusz!

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November 26, 2007   6 Comments

Good Luck Beijing 2007 – Mountain Bike Invitational Competition – Laoshan, Beijing

I was asked to take pictures of this event by Jan Nemec of and so I took up the challenge with my Nikon D80. Here are the results, I will post the writeup here over the next few days..

Christophe Sauser has en entry in his website about the event, it looks like he enjoyed himself very much 🙂

Liu Ying powering her way up the hill

Ook bedankt aan Rogier van!

The official GLB 2007 MTB website is here. I can’t get the videos to work..

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Now playing: Kult – Jezdzcy
via FoxyTunes

September 27, 2007   6 Comments

Hope Bleed and Die :-) Or how to bleed a Hope Mono Mini disk brake set

This is something I did just before setting out for a MOB ride, and I don’t recommend doing that for the first time. You will find that you spill oil everywhere and getting oil on your disk brakes + pads is not recommended. Nor on your clothes, pets, baby or jibadeng (why would you want to do that anyway and who knows the correct pinyin for the beast? :P)

So, here are some pictures to explain the process. This is using the ‘My Little Bleeder’ kit from Hope, and a Hope Mono Mini setup but it will work chabuduo the same for other Hope hydraulic brakes. If you do not have the kit, I suggest getting one, or if you are with the MOB, asking nicely 😉

First. Read the instructions. Don’t start to do anything. Did you understand them? Good. Ignore this post. You are obviously looking for something else. If not, read on…

My Little Bleeder - small picture

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June 13, 2007   10 Comments

Mobsterings and no Gallery 2.0

Until I can somehow find a WSP (Web Service Provider) that allows me to host large files (ie 20GB of space or more) has secure SMTP, IMAP and POP3 access, the usual LAMP type setup and can run Gallery 2.0 along with WP and everything else I want to throw at it (Ruby on Rails for example) then I am stuck with kludging on this site.

This is a pity, I have a large number of pictures that could well go out there. Flickr is useful, but is a huge dustbin as well, with just a search on Beijing coming up with thousands upon thousands of pictures, nearly all of them just holiday snaps of no use or interest.

At least Porta is really beautifully designed, although it needs some tweaking to get it to be really 100% useful. It is very fast in generating pix, but totally non-interactive, in other words, once out there, the pix are static, just paintings on the wall. Why infomaniak cannot get its act together and ramp up PHP memory and have decent libraries beyond a basic GDLib drives me crazy, as they are otherwise really good.

So, enjoy theMOB pictures from Bai Hefrom KHM, they are really good. And there is another one here of the ride to Machang on the 1th of May

May 28, 2007   Comments Off on Mobsterings and no Gallery 2.0

Huangshan 2007 pix

Finally get round to putting link up to these pictures I took at the race. It was great fun, very good track, a bit short at 40K overall but quite demanding. Probably the best MTB race here in China.

Huangshan Mountain Bike Race - Before the start

May 16, 2007   Comments Off on Huangshan 2007 pix