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Apple Sanlitun finally gets me a replacement Mac Book Air after it dies for the fourth time

After my mid 2011 Mac Book Air died for the fourth time, I had to kick up a bit of a fuss at the Genius Bar in Sanlitun, they wanted me to wait *1 month* to get a replacement MBA from Singapore (!!).
Turns out that Apple HK had also not put my AppleCare onto the MBA, so I also had to fight to get them to recognize I had Applecare on it (weird). Had to leave fuming. Then later that same day got a phone call, they would replace my MBA immediately.
I went back and got a brand new MBA and 3 year AppleCare :-). It seems to work and has same Samsung SSD as previous one. up at 2:45 AM having recovered from TimeMachine backup. now going to sleep. what a mess. can I expect this one to last more than one month??? Kudos to Apple SLT though for doing the right thing and getting me a replacement immediately.
See previous thread here: MBA woes

May 15, 2012   Comments Off on Apple Sanlitun finally gets me a replacement Mac Book Air after it dies for the fourth time

Apple sanlitun store in Beijing, poor after-sales support!

My lovely 2011 mac book air has died, again. It was repaired only a month ago. Exact same thing, m/b or main controller has fried. Last time had to wait one day to get hold of genius at bar, repair as quick in one day (that was nice). This time round i have to wait two days for the Genius! Apple I paid good money for your product and the AppleCare, you sit on cash like donald duck’s uncle would be proud of but even in China you refuse to hire staff to deal with the demand? This sucks. It will take exactly two minutes for the genius. You guys need to rework the system or you will find your industry leading service is panned.

March 13, 2012   12 Comments