Posts from — January 2011
As it is only possible to complain to Lufthansa by fax, here is a copy so it can be added to the growing voices of discontent
I will be sending a fax to Lufthansa here in China, presumably this will go the way of all other communications but as they provide no other option I will have to try this:
Lufthansa Customer Relation: China
Name Lufthansa German Airlines
Customer Service and Support Center
Zip Code 200021
Address PO 湖滨路222号, 卢湾区., 企业天地一号楼三搂, 14-21室.
Address Department, SHA XR
Fax + 86 21 6340 6698
I wish to strongly complain about the attitude and service levels provided by Lufthansa and its flagship airport in Frankfurt. Like thousands of other passengers our luggage was stranded on the plane after we landed on the 19th of December 2010 as for reasons known only to LH the luggage was NOT/NOT taken off the airplane.
Information provided to us on the plane was not correct, information provided on the ground was not correct, staff was (apart from one really helpful woman at the baggage service desk who took the time to go with us to provide a replacement folding stroller) lazy or rude, or both.
We were told to contact LH in Shanghai to get compensation for items we had to purchase whilst our luggage was not delivered at our home.
Please investigate BRULH68005 – the missing item is a electric blue Quinny folding stroller that is most likely in Frankfurt.
Tag Number LH549852
Tag Number LH549853
Tag Number LH549851
Despite three hours in Frankfurt on the way back your airport layout and inefficient (read lazy) staff meant that it was totally impossible to even find the Lufthansa Lost Baggage department. (finding the Frankfurt Aiport Lost Luggage department just earned us a “please fuck off and ask Lufthansa it is not our problem”, I add the please because they did not say “hau ab” but the meaning was the same: Es ist nicht unser Problem, bitte melden sie sich beim Lufthansa.)
Please find a thread started here: http://getsatisfaction.com/lufthansa/topics/luggage_lost_why_is_frankfurt_unable_to_have_luggage_delivered_when_onwards_flights_cancelled?utm_content=topic_link&utm_medium=email&utm_source=reply_notification
short url: http://bit.ly/gXfTiJ
This will give you all the background info you need.
I would appreciate a quick answer as I need the stroller for our baby and the replacement is for a six month baby not a four year old and you know the quality of the strollers you provide as replacements. Failing that I will have to purchase a new stroller and I will be billing you as per our rights.
January 5, 2011 2 Comments